Problem

The PIT Team was struggling to design digital tools that would enhance community-engaged learning ecosystems. The team needed to conduct user interviews and analyze the data to gain insights into the needs of their users.

However, the team lacked a UX Research Lead who could take charge of conducting and recruiting for user interviews and analyzing the data using coding and affinity diagramming methods. Without this crucial role, the team would not be able to develop a foundational paper based on their findings.

Learn more about our process here.

Solution

We hired a UX Research Lead who took charge of conducting and recruiting for 12 crucial user interviews. Post-interviews, they steered the team through meticulous data analysis using coding and affinity diagramming methods.

Building on our findings, they were at the forefront of developing a foundational paper, shedding light on our research regarding the design of digital tools that bolster community-engaged learning ecosystems. This paper served as a guide for future development efforts.

Impact

Improved understanding of user needs by X%
Informed development efforts leading to X% increase in user satisfaction

"Quote of how incredible of an impact this had."

Team

UX Research Lead
- Took charge of conducting and recruiting for 12 crucial user interviews
- Steered the team through meticulous data analysis using coding and affinity diagramming methods
Software Engineer
- Developed digital tools based on the foundational paper
- Implemented features based on user needs identified in the research

Hiring UX Research Lead Boosts Community-Engaged Learning