Problem

Auto Tech Wheels, a local auto repair shop, was facing a major challenge in retaining customers due to the lack of transparency and communication during the repair process. Customers were often left in the dark about the status of their repairs and had to follow up multiple times to get updates. This led to frustration and dissatisfaction among customers, resulting in a decline in business.

To address this issue, we needed to find a way to improve communication with customers and provide them with real-time updates on their repairs.

Learn more about our solution here.

Solution

We developed an online platform that allowed customers to track the progress of their repairs in real-time. The platform provided detailed information about each step of the repair process, including estimated completion times and any additional work required. Customers could access this information from any device with an internet connection, making it easy for them to stay informed about their repairs.

In addition, we implemented a proactive communication strategy that included regular email updates and text message alerts when repairs were completed or if there were any delays. This helped us build trust with our customers and ensure that they felt informed throughout the entire repair process.

Impact

Increased customer satisfaction by X%
Reduced customer complaints by X%

"Quote of how incredible of an impact this had."

Team

Team Member #1 - Software Engineer
- Oversaw the creation and implementation of the platform
- Developed the real-time tracking feature
Team Member #2 - Customer Service Representative
- Implemented the proactive communication strategy
- Maintained regular contact with customers to ensure satisfaction

Auto Repair Shop Boosts Retention with Real-Time Updates