Problem

Bolt Food Delivery was facing a challenge in tracking their delivery agents' performance. The company needed to monitor the delivery time, route optimization, and customer satisfaction levels to improve its services. However, they lacked a system that could provide real-time data on these metrics.

To solve this problem, we needed to create an analytics platform that could track the delivery agents' performance and provide insights into areas of improvement for the company.

Learn more about our solution here.

Solution

We developed an analytics platform that integrated with Bolt's existing systems to collect data on delivery agents' performance. The system tracked the delivery time, route optimization, and customer satisfaction levels in real-time.

The platform provided detailed reports on each agent's performance, allowing Bolt to identify areas of improvement and implement changes quickly. Additionally, the system allowed Bolt to optimize routes for faster deliveries and improve customer satisfaction levels by providing accurate ETAs.

Impact

Improved delivery times by X%
Increased customer satisfaction levels by X%
Reduced operational costs by X%

"The analytics platform has had an incredible impact on our business. We can now make data-driven decisions that have improved our services and reduced operational costs."

Team

John Smith - Lead Developer
- Developed the analytics platform and integrated it with Bolt's existing systems
- Managed the project and ensured timely delivery of the solution
Jane Doe - Data Analyst
- Analyzed data collected by the platform to provide insights into areas of improvement for Bolt
- Created detailed reports on each agent's performance to help Bolt optimize its services

Bolt Food Delivery Enhances Performance with Analytics