Background

Our client, a large retail chain, was struggling to keep up with the demand for online shopping. Their existing e-commerce platform was outdated and unable to handle the volume of traffic they were experiencing. As a result, they were losing customers and revenue to competitors who had more robust online platforms.

Problem

The client needed a new e-commerce platform that could handle high volumes of traffic and provide a seamless shopping experience for their customers. They also needed the ability to easily manage their inventory and fulfill orders from multiple locations.

Solution

We worked closely with the client to understand their needs and requirements for the new platform. We recommended building a custom solution using modern technologies that would be scalable and flexible enough to meet their future needs.

The new platform included features such as real-time inventory management, order tracking, and personalized recommendations based on customer behavior. We also integrated the platform with their existing systems for payment processing and shipping.

Impact

Increased online sales by X%
Reduced cart abandonment rate by X%
Improved customer satisfaction ratings by X points
Streamlined inventory management processes resulting in X% reduction in errors

Team

Jane Doe - Project Manager
- Oversaw project planning and execution
- Liaised with client stakeholders throughout the project
John Smith - Lead Developer
- Built the core architecture of the platform using Node.js and React.js
- Oversaw integration with third-party systems for payment processing and shipping
Sarah Lee - UX Designer
- Designed user interface for the platform using Sketch and InVision
- Gathered feedback from users through usability testing sessions
Mohammed Patel - QA Engineer
- Oversaw testing of all components of the platform before launch
- Captured bugs and issues using JIRA ticketing system for resolution by developers before launch date.
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Custom e-commerce platform boosts sales and satisfaction