Problem (https://taxsavvy.vercel.app/)
Dear tax and ca firms we cannot advertise public due to compliance body hence forth we restrict our reach to one city ,, but due to ai chat bot and customer service which has been trained on latest rules along with fine tuned model like gpt 4-o and perplexity , you can enable Customer Satisfaction and Digital presence all over the world without any digital marketing expense and legally compliant.
Our client, a tax preparation firm, was struggling to keep up with the influx of customer inquiries during tax season. Their phone lines were constantly busy, and customers were frustrated with long wait times. Additionally, their customer service team was overwhelmed with repetitive questions about tax forms and deadlines. The firm needed a solution that could handle the high volume of inquiries and provide quick and accurate responses.
We proposed creating a chatbot powered by artificial intelligence (AI) to assist customers with their tax-related questions. However, we faced several challenges in implementing this solution.
Solution
We began by training the chatbot on a large dataset of frequently asked tax questions. We used natural language processing (NLP) algorithms to enable the chatbot to understand and respond to customer inquiries in conversational language.
To ensure accuracy, we integrated the chatbot with the firm's database of tax information, including forms and deadlines. This allowed the chatbot to provide personalized answers based on each customer's unique situation.
Team
Team Member #1 - AI Engineer
Built and trained the NLP algorithms for the chatbot
Integrated the chatbot with the firm's tax database
Team Member #2 -Full Stack Developer
Oversaw the development and implementation of the chatbot
Liaised with the client to ensure their needs were met