Problem

Our client, a large enterprise company, was struggling with automating their IT service management processes. They were using ServiceNow but found that the platform lacked the ability to generate automated responses to common IT issues. This led to a backlog of tickets and frustrated employees who were spending too much time on manual tasks.

We knew we needed to find a way to automate these processes and make it easier for our client's employees to do their jobs efficiently.

Click here to learn more about our solution.

Solution

Our team developed an easily configurable collection of generative AI tools for ServiceNow that utilizes Together.AI's serverless endpoints for GenAI tasks. We integrated this solution into our client's existing ServiceNow platform, allowing them to automate responses to common IT issues.

The AI tools are highly customizable and can be configured by non-technical users, making it easy for our client's employees to use them without needing extensive technical knowledge. The tools also learn from previous interactions, becoming smarter over time and improving response times.

Impact

Reduced backlog of tickets by X%
Improved response times by X%
Increase in employee productivity by X%

"This solution has had an incredible impact on our client's IT service management processes. It has allowed them to automate previously manual tasks, freeing up their employees' time and reducing ticket backlogs. The AI tools have also improved response times and increased employee productivity."

Team

Team Member #1 - Software Engineer
- Oversaw the development of the AI tools
- Integrated the solution into ServiceNow
Team Member #2 - UX Designer
- Designed a user-friendly interface for non-technical users to configure the AI tools
- Gathered feedback from users and iterated on designs accordingly

AI Tools Automate IT Service Management