Background

Blue Prism is a leading provider of Robotic Process Automation (RPA) software that helps businesses automate their processes. The company's products are used by organizations worldwide to improve efficiency and reduce costs. As part of its commitment to accessibility, Blue Prism wanted to ensure that its next product release met the highest standards for accessibility non-functional requirements.

Problem

The challenge was to build a team of accessibility experts who could help integrate accessibility into the development process. The team needed to be able to liaise with project stakeholders and ensure that all components and user interfaces met the minimum standard of WCAG 2.1 (AA). Additionally, the team needed to conduct UX user research to understand how accessibility needs could be turned into product features.

Solution

We created a strategy for integrating accessibility into the development process by building and managing a team of accessibility experts. The team included UX designers, developers, and testers who were all trained in accessibility best practices. We worked closely with project stakeholders to ensure that all components and user interfaces met the minimum standard of WCAG 2.1 (AA).

In addition, we conducted UX user research to understand how users with disabilities interacted with our products. This research helped us identify areas where we could improve our products' accessibility features.

Impact

Improved overall accessibility of Blue Prism's products
Met minimum standard of WCAG 2.1 (AA) in all components and user interfaces
Incorporated feedback from users with disabilities into product features
Increased customer satisfaction among users with disabilities
X% increase in sales due to improved accessibility features
X% decrease in customer complaints related to accessibility issues

Team

Jane Smith - UX Designer
- Conducted UX user research to identify areas for improvement in accessibility features
- Designed accessible user interfaces and components
John Doe - Developer
- Built accessible components and implemented accessibility best practices into the development process
- Liaised with project stakeholders to ensure accessibility requirements were met
Samantha Lee - Tester
- Tested products for accessibility issues and reported bugs to the development team
- Maintained a library of assistive technology tools for testing purposes
Alex Chen - Project Manager
- Oversaw the implementation of the accessibility strategy and managed the accessibility team's workflow and schedule
- Liaised with project stakeholders to ensure that accessibility requirements were integrated into the development process.

Building an Accessibility Team for RPA Software