Background

Our team was approached by a client who was facing daily issues with their existing prepaid energy platform. The client needed a solution that would ensure total availability and avoid any service disruptions for the entire population of the country without major risks. Additionally, they wanted to have complete control over the prepaid energy process and have an alternative solution that was not limited by the number of meters sold or licenses required.

Problem

The existing platform had several limitations that were causing daily issues for our client. These included service disruptions, lack of control over the prepaid energy process, and constraints related to the number of meters sold and licenses required. These limitations were hindering the client's ability to achieve their strategic objectives related to prepaid energy management.

Solution

We developed a new platform called Mikidia Vending System that addressed all of our client's concerns with old solutions. Our solution ensured total availability and avoided any service disruptions for the entire population of the country without major risks. We also provided complete control over the prepaid energy process and an alternative solution that was not limited by the number of meters sold or licenses required.

Impact

Total availability and no service disruptions
Complete control over prepaid energy process
No constraints related to number of meters sold or licenses required
Increase in customer satisfaction by X%
Reduction in customer complaints by X%

Team

Maria Rodriguez - Project Manager
- Oversaw project from start to finish, ensuring timely delivery and adherence to requirements
John Smith - Lead Developer
- Developed the new platform using cutting-edge technology and best practices
Sarah Lee - UX Designer
- Designed a user-friendly interface that met the client's needs and preferences
Mohammed Ali - QA Engineer
- Ensured the platform was thoroughly tested and met all quality standards before release

Revolutionary prepaid energy platform with 0 disruptions