Problem

The NATO Airbase in Geilenkirchen was experiencing issues with their computer systems, including hardware and software malfunctions, licensing problems, and server maintenance. The lack of a dedicated IT team meant that these issues were not being resolved in a timely manner, leading to decreased productivity and frustration among users.

Solution

Our team was brought in to provide comprehensive IT support for the NATO Airbase. We began by conducting an audit of their current systems and identifying areas for improvement. We then implemented a range of solutions, including:

Installation and configuration of new PCs
Software licensing management
Fault diagnosis and troubleshooting for hardware and software issues
User help desk support
Installation of Windows servers with DHCP, DNS, and Active Directory
Update management via Microsoft tools
Setup of Lotus Notes servers and clients
Maintenance of tape backup systems
Creation of detailed documentation for the entire IT infrastructure on the NATO Airbase.

Impact

Increase in system uptime by X%
X% reduction in user-reported issues within the first month of implementation
X% increase in user satisfaction with IT services
X% decrease in response time for resolving IT issues

Comprehensive IT Support for NATO Airbase