Problem

There is no automated system in place to notify responsible process owners of makegood requests. This means that makegood requests can often sit pending for long periods of time, sometimes up to 458 days. This can erode advertiser experience, as they may be waiting a long time for their makegood to be approved.

The lack of an automated system for notifying process owners of makegood requests is causing a number of problems, including:

Poor advertiser experience: Advertisers who have to wait a long time for their makegood to be approved have a negative experience with the company. This can lead to them choosing to do business with a different company in the future.
Increased costs: The longer a makegood request sits pending, the more likely it is that the advertiser will have to pay for the space that was originally advertised. This can lead to increased costs for the company.
Reduced efficiency: Employees who are responsible for approving makegood requests may spend a significant amount of time manually tracking the status of requests. This can lead to reduced efficiency and increased errors.

Solution

The solution to this problem is to implement an automated system that will notify responsible process owners of makegood requests. This system should be designed to:

Send an email notification to the responsible process owner as soon as a makegood request is submitted.
Include all relevant information about the makegood request in the email notification, such as the advertiser name, the date of the request, and the details of the makegood.
Provide the responsible process owner with the option to approve or reject the makegood request directly from the email notification.

Impact

Improved advertiser experience: Advertisers will be notified of their makegood requests more quickly, which will improve their experience with the company.
Reduced costs: The company will save money on advertising space that is not used because of pending makegood requests.
Increased efficiency: Employees will spend less time manually tracking the status of makegood requests, which will increase efficiency and reduce errors.

"The automated system for notifying process owners of makegood requests has had a positive impact on the company. Advertisers are now notified more quickly, saving money and increasing efficiency."

Automated Makegood Request Notifications Improve Efficiency