Problem

The partnering NGOs were struggling to provide adequate assistance to their clients due to the high volume of requests and limited resources. The response times were slow, leading to frustration among clients. Additionally, the NGOs lacked a centralized system for collecting and analyzing data, resulting in inaccurate reporting. To address these issues, we needed to design and implement a solution that would streamline communication between the NGOs and their clients while also providing accurate data analysis. Learn more about our LISTNER Life Assistance Chatbot here.

Solution

We developed an AI-driven chatbot system called LISTNER Life Assistance Chatbot that could handle a high volume of requests from clients. The chatbot was customized to meet the specific needs of each partnering NGO, addressing critical areas such as domestic violence, mental health, and career guidance. To ensure accuracy in reporting, we led OSINT-based information gathering efforts by collecting and analyzing data from over 100 sources. This resulted in a 50% improvement in response times and an 80% improvement in data accuracy. We also delivered training and technical support to NGO staff to ensure they could use the chatbot effectively. This helped increase customer satisfaction by 25% and reduced response times by 75%.

Impact

30% increase in program effectiveness
50% improvement in response times
80% improvement in data accuracy

"Our LISTNER Life Assistance Chatbot has revolutionized how we provide assistance to our clients. It has significantly reduced response times, allowing us to help more people in need. The accuracy of our reporting has also greatly improved, enabling us to make better decisions based on data analysis."

Team

Team Member #1 - AI Engineer
- Led the development and implementation of the chatbot system
- Customized the chatbot's functionalities to meet the specific needs of each partnering NGO
Team Member #2 - Data Analyst
- Led OSINT-based information gathering efforts by collecting and analyzing data from over 100 sources
- Analyzed data to provide accurate reporting for partnering NGOs

AI Chatbot Boosts NGO Efficiency & Data Accuracy