Problem

Amazon's customer service reps were spending a lot of time crafting emails to sellers after resolving their issues. This was a tedious and time-consuming task that took away from the reps' ability to handle more pressing matters. Additionally, there was no system in place to ensure that the emails were error-free and professional.

We needed to find a way to streamline this process for the reps while also ensuring that the emails sent were of high quality.

Solution

We developed a feature that automatically generates an email with all relevant information after a rep resolves a seller's issue. The rep can then review and send the email with just one click. If they need to make any changes, our system checks for spelling, grammar, and sentence formation and provides suggestions for improvement.

This feature not only saves time for the reps but also ensures that every email sent is professional and error-free.

Learn more about our solution here.

Impact

Reduced average handling time by X%
Increased seller satisfaction by X%

"This feature has revolutionized our customer service operations. Our reps are now able to focus on more important tasks, while still ensuring that every email sent is of high quality."

Team

John Smith - Software Engineer
- Oversaw the development and implementation of the feature
- Collaborated with UX designers to ensure a seamless user experience
Jane Doe - Product Manager
- Gathered requirements from stakeholders and translated them into actionable tasks for the engineering team
- Conducted user testing to ensure that the feature met customer needs

Streamlining Amazon Rep Emails with Auto-Generation