Problem

Our travel agency client was facing a major challenge in providing efficient and timely air ticketing services to their customers. Their existing system was outdated and lacked the necessary features to keep up with the fast-paced travel industry. The manual process of booking tickets through Amadeus GDS system was time-consuming, prone to errors, and resulted in dissatisfied customers.

We needed to find a solution that would streamline the ticketing process, reduce errors, and provide a better customer experience.

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Solution

To address the challenges faced by our client, we developed a custom air ticketing software that integrated with Amadeus GDS system. The software provided an easy-to-use interface for travel agents to book tickets quickly and efficiently. It also included features such as automatic fare calculations, real-time availability of flights, and instant confirmation of bookings.

The software was designed with a user-centric approach, keeping in mind the needs of both travel agents and customers. We conducted extensive testing to ensure that the software was bug-free and provided a seamless experience for all users.

Impact

Reduced ticket booking time by X%
Increased customer satisfaction by X%

"Quote of how incredible of an impact this had."

Team

Team Member #1 - Software Engineer
- Developed the custom air ticketing software
- Conducted extensive testing to ensure bug-free software
Team Member #2 - UX Designer
- Designed an easy-to-use interface for travel agents and customers
- Conducted user research to understand the needs of both groups

Custom Air Ticketing Software Boosts Efficiency