Problem

A pharmaceutical company was struggling with training its customer support agents. The content was outdated, unengaging, and not structured in a way that helped the agents retain information. This resulted in poor customer service experiences for patients and healthcare providers.

The company needed a solution that would improve the quality of its training courses while also making them more engaging and effective.

Click here to learn more about our approach.

Solution

We used generative AI to create and structure the content for the training courses. This allowed us to quickly generate high-quality content that was tailored to the needs of the customer support agents.

Next, we used AI avatars to create engaging videos that presented the information in an interactive and memorable way. The avatars were able to simulate real-life scenarios that the agents might encounter, which helped them better understand how to handle different situations.

Impact

Improved agent retention rates by X%
Increased customer satisfaction scores by X%

"This project had an incredible impact on our customer support team. The new training courses were engaging, effective, and helped our agents provide better service to our customers."

Team

Team Member #1 - AI Engineer
- Built and trained the generative AI model
- Worked with the content team to ensure the generated content was high-quality and relevant
Team Member #2 - UX Designer
- Designed the AI avatars and interactive video experience
- Collaborated with the content team to ensure the videos effectively communicated key concepts

AI Revamps Pharma Customer Support Training