Problem

At Innovorder, we were facing a problem with our support tools. Our help center and chat were not integrated, which led to confusion among our customers. We needed a solution that would unify our support tools and provide a seamless experience for our customers.

We decided to migrate our help center and chat to Zendesk Guide and Messagerie. However, this was not an easy task as it required a lot of planning and coordination.

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Solution

To solve the problem of unifying our support tools, we decided to migrate our help center and chat to Zendesk Guide and Messagerie. This would provide a single platform for all customer support queries, making it easier for us to manage them.

The migration process involved several steps. First, we had to map out all the existing content on our help center and chat. Then, we had to create new content in Zendesk Guide that would replace the existing content. Finally, we had to integrate Zendesk Messagerie with our website so that customers could easily reach out to us for support.

Impact

Improved customer experience by providing a unified platform for all support queries.
Increase in customer satisfaction by X% due to faster response times.
Reduction in support tickets by X% due to improved self-service options on the help center.

Quote of how incredible of an impact this had.

Team

Team Member #1 - Project Manager
- Oversaw the entire migration process and ensured that it was completed on time.
- Coordinated with the content team to create new content for Zendesk Guide.
Team Member #2 - Support Specialist
- Integrated Zendesk Messagerie with our website.
- Provided training to the support team on how to use Zendesk Guide and Messagerie.

Innovorder Unifies Support Tools with Zendesk