Problem

Our team was faced with the challenge of inconsistent data delivery between disparate databases containing consumer, dealer, and product data. This led to resource-intensive data processes that increased latency and complexity in maintenance. Additionally, there was no single view of the customer complete with product data.

This problem caused a lot of frustration for our team and created inefficiencies in our workflow. We knew we needed to find a solution that would streamline our processes and make it easier to access the information we needed.

Learn more about how we solved this problem here.

Solution

Our team came up with a solution that involved creating a single API to collect consumer, dealer, and product data from online and offline sources. This allowed us to democratize collected data by delivering it back to Carrier’s stack or providing it via GET endpoint.

We also implemented automated Data Governance standards to minimize discrepancies caused by edge cases and bugs. This helped ensure that the data we were collecting was accurate and reliable.

Impact

Improved pager load speed from 7 minutes to 3 minutes with a single API call
Increase in efficiency due to streamlined processes
X% reduction in errors caused by edge cases and bugs

"Quote of how incredible of an impact this had."

Team

Team Member #1 - Software Engineer
- Oversaw the creation and implementation of the single API
- Developed automated Data Governance standards to ensure data accuracy
Team Member #2 - Data Analyst
- Analyzed data to identify inconsistencies and edge cases
- Provided insights into how to improve data collection processes

Unified API Boosts Data Access Efficiency