Problem

The call center was facing a major issue with team management and activity sector. The team manager was finding it difficult to keep track of the performance of each team member and ensure that they were meeting their targets. This led to a decrease in productivity and overall efficiency of the call center. At the same time, market requirements changed and new ways of doing business had to be found.

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Solution

The team manager decided to implement a new software system that would help them manage their team more effectively. The software included features such as real-time monitoring of calls, automatic call distribution, and performance tracking for each team member.

The software also allowed for easy communication between team members and managers, which helped to improve collaboration and increase productivity. With this new system in place, the team manager was able to identify areas where individual team members needed improvement and provide targeted training to help them meet their targets.

At the same time, the prospecting of sports and wellness brands and their subsidiaries revealed a new business model.

Impact

Increased productivity by 150%
Improved efficiency and sustainability of call center operations

"Ideas come when you start looking ."

Team

Software Engineer
- Oversaw the creation and implementation of the software system
Call Center Manager
- Provided valuable insights into the needs of the call center and helped to guide the development of the software system
- Created links to other wellness market intermediaries interested in implementing new marketing technologies

Call Center Boosts Productivity with New Software