Problem

Customer support is a crucial aspect of any business, and it can be challenging to manage efficiently. One of the biggest challenges is reducing response time while maintaining customer satisfaction. This was the problem that we faced when developing a platform for customer support.

We also needed to address team managers' interests by providing them with admin features and a dashboard for performance tracking. Additionally, we had to ensure that the platform's design system was highly detailed to facilitate smooth development.

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Solution

To solve these problems, we developed a platform that utilized machine learning and AI to help customer support representatives reduce their average response time while improving their performance. The platform also increased customer satisfaction by providing personalized responses based on previous interactions.

For team managers, we included admin features and a dashboard for performance tracking. We also ensured that the design system was highly detailed, which facilitated smooth development.

Impact

Increased customer satisfaction by X%
Reduced average response time by X%

"Quote of how incredible of an impact this had."

Team

Team Member #1 - UI/UX Designer
- Handled all interaction, flows, interface along with the design system
Team Member #2 - Machine Learning Engineer
- Developed the machine learning and AI algorithms that powered the platform

AI Platform Boosts Customer Satisfaction, Reduces Response Time