Problem

The ORD Business Centre was facing a major issue with their outdated and inefficient communication system. The centre, which provides office space and support services to small businesses, had been relying on traditional phone lines and email for communication between staff and clients. This led to missed calls, delayed responses, and an overall lack of efficiency in the workplace.

Additionally, the centre's website was outdated and not user-friendly, making it difficult for potential clients to find information about available services and pricing. This resulted in a loss of potential business for the centre.

Learn more about our solution here.

Solution

We proposed a comprehensive solution that included upgrading the communication system to a cloud-based VoIP system that allowed for seamless communication between staff and clients. We also designed and developed a new website for the centre that was modern, user-friendly, and provided all necessary information about available services and pricing.

To ensure smooth implementation of these changes, we provided training sessions to all staff members on how to use the new communication system effectively. We also conducted thorough testing of the new website before launching it to ensure optimal functionality.

Impact

Increased efficiency in communication by X%
Increase in website traffic by X%

Quote of how incredible of an impact this had.

Team

Team Member #1 - Project Manager
- Oversaw the entire project from start to finish, ensuring timely delivery and optimal results
- Liaised with the client throughout the project to ensure their needs were met
Team Member #2 - Web Developer
- Designed and developed the new website for the centre, ensuring optimal functionality and user experience
- Provided training sessions to staff members on how to update and maintain the website going forward

Upgrading Communication System & Website Boosts Efficiency