Problem

Our client, a local courier service, was struggling with managing their delivery schedules. They were using a manual system that was prone to errors and delays. Customers were complaining about missed deliveries and late arrivals, which was affecting the company's reputation. The client approached us to develop a solution that would streamline their scheduling process and improve delivery times.

We conducted an analysis of their existing system and identified several pain points. There was no way for customers to track their deliveries in real-time, which led to confusion and frustration. The manual scheduling process was time-consuming and error-prone, leading to missed deliveries and unhappy customers.

Learn more about our approach here.

Solution

We developed a scheduled delivery app that allowed customers to track their deliveries in real-time. The app provided regular updates on the status of the delivery, including estimated arrival times. Customers could also communicate directly with the driver through the app, providing additional flexibility and convenience.

The app also streamlined the scheduling process for the courier service. Drivers could view their schedules in real-time and receive automatic notifications when new deliveries were added or changed. This reduced errors and delays caused by manual scheduling processes.

Impact

Reduced customer complaints by X%
Improved delivery times by X%
Increase in customer satisfaction ratings by X%

"This app has completely transformed our business. Our customers are happier, our drivers are more efficient, and we're seeing significant improvements in our bottom line."

Team

Team Member #1 - Project Manager
- Oversaw the development of the app from start to finish
- Liaised with the client to ensure their needs were met throughout the project
Team Member #2 - Software Developer
- Developed the app's front-end and back-end functionality
- Ensured the app was user-friendly and easy to navigate for both customers and drivers

Courier Service Improves Delivery Times with App