Background

Our client, a large retail chain, was struggling to keep up with the demand for online shopping due to outdated technology and inefficient processes. They were losing customers to competitors who offered faster and more convenient online shopping experiences. Our team was brought in to help modernize their e-commerce platform and streamline their order fulfillment process.

Problem

The client's existing e-commerce platform was slow and difficult to navigate, leading to a poor user experience for customers. Additionally, their order fulfillment process was manual and time-consuming, resulting in delayed shipments and dissatisfied customers. The client needed a solution that would improve the speed and efficiency of their online shopping experience while also optimizing their order fulfillment process.

Solution

We worked closely with the client to design and develop a new e-commerce platform that was fast, intuitive, and easy to use. We also implemented an automated order fulfillment system that streamlined the entire process from start to finish. This included integrating with the client's inventory management system, automating shipping labels, and providing real-time tracking information for customers.

Impact

Increased online sales by X%
Reduced order processing time by X%
Improved customer satisfaction ratings by X%
Decreased number of customer complaints related to shipping delays

Team

Jane Doe - Project Manager
- Oversaw project planning and execution
- Liaised with client stakeholders throughout the project lifecycle
John Smith - Lead Developer
- Oversaw development of the new e-commerce platform
- Collaborated with UX designers on platform design and functionality
Sara Lee - QA Analyst
- Oversaw testing of the new platform prior to launch
- Created test cases and performed regression testing as needed
Mohammed Patel - DevOps Engineer
- Built out infrastructure for automated order fulfillment system using AWS services such as Lambda functions, S3 buckets, SQS queues etc.

Revamping E-commerce Platform for Retail Chain