Problem

A major retail company was going through a digital transformation and needed a proof of concept to drive change. They approached our SaaS company to help them with this. The challenge was to gain buy-in for new ways of managing field projects, with the goal of achieving 100% adoption of the product within 3 months post roll-out.

The existing deployment strategy wasn't working, and we needed to collaborate with workflow owners and senior stakeholders to develop new strategies that would work for the organization.

Solution

We started by analyzing the existing deployment strategy and identified areas that needed improvement. We then worked closely with workflow owners and senior stakeholders to develop new strategies that would work for the organization.

We also deepened our customer relationship with the retail company, becoming a strategic partner that led to increased use cases backed by the VP of Operations. To further improve adoption, we set up 300 field workers as testing partners for the mobile functionality the product team was working on.

Impact

Boosted adoption by 200% in just three months
Became a strategic partner for the retail company
Increased use cases backed by VP of Operations

"Quote of how incredible of an impact this had."

Team

Team Member #1 - Project Manager
- Managed the project from start to finish
- Collaborated with workflow owners and senior stakeholders to develop new deployment strategies
Team Member #2 - Product Manager
- Worked closely with the retail company to deepen our customer relationship
- Set up field workers as testing partners for the mobile functionality the product team was working on

Retail Firm's 200% Product Adoption Boost