Problem

Our cannabis company in Italy was facing a problem with managing our e-commerce business and providing excellent customer service in our dispensaries. With a wide range of customers having varying levels of knowledge and experience with cannabis products, it was becoming difficult to cater to their needs.

We needed a solution that would help us manage our e-commerce business effectively while also providing excellent customer service to all our customers.

Solution

After careful consideration, we decided to implement a new customer relationship management (CRM) system that would help us manage our e-commerce business more efficiently and provide better customer service in our dispensaries. We chose a CRM system that was specifically designed for the cannabis industry, which helped us cater to the unique needs of our customers.

The new CRM system helped us streamline our e-commerce operations by automating many of the processes involved in managing an online store. It also provided us with valuable insights into customer behavior, which helped us tailor our products and services to meet their needs more effectively. Additionally, it allowed us to provide personalized recommendations to customers based on their purchase history and preferences.

Impact

Increase in sales by X%
Reduction in customer complaints by X%

"Quote of how incredible of an impact this had."

Team

Team Member #1 - E-commerce Manager
- Oversaw the implementation of the new CRM system
- Managed the e-commerce operations
Team Member #2 - Dispensary Manager
- Oversaw the implementation of the new CRM system in our dispensaries
- Provided training to dispensary staff on how to use the new system

Cannabis Company Boosts Sales with CRM System