Problem

Our team was tasked with running an online management simulation of a mobile phone shop for 8 weeks. The simulation required us to manage inventory, sales, and customer satisfaction while competing against other teams in the same industry.

We quickly realized that the simulation was more complex than we had anticipated. We struggled with managing inventory levels and keeping up with customer demand, which led to lost sales and decreased profits. Additionally, we found it difficult to differentiate our brand from competitors and attract new customers.

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Solution

To address these challenges, we developed a comprehensive strategy that focused on improving inventory management, increasing customer satisfaction, and differentiating our brand from competitors.

Firstly, we implemented a real-time inventory tracking system that allowed us to monitor stock levels and adjust orders accordingly. This helped us reduce waste and improve profitability by ensuring that we always had the right amount of stock on hand.

Secondly, we implemented a customer feedback system that allowed us to identify areas for improvement in our service delivery. We used this feedback to make changes to our processes and improve overall customer satisfaction.

Finally, we developed a marketing campaign that focused on highlighting the unique features of our products and services. This helped us differentiate ourselves from competitors and attract new customers who were looking for something different.

Impact

Increase in profitability by X%
Increase in customer satisfaction by X%
Reduction in waste by X%

"This project had an incredible impact on our team's ability to work collaboratively and develop effective solutions to complex problems."

Team

Team Member #1 - Project Manager
- Oversaw the development and implementation of the strategy
- Liaised with other teams and stakeholders to ensure project success
Team Member #2 - Marketing Specialist
- Developed and executed the marketing campaign
- Analyzed market trends and consumer behavior to inform strategy decisions

Improving Mobile Shop Profits and Satisfaction