Problem

Bandwidth Inc. was facing a problem where their customers were not satisfied with the quality of calls and messages they were receiving through the Bandwidth service. The company received numerous complaints from their clients about poor call quality, dropped calls, and delayed messages. This led to a decrease in customer satisfaction and ultimately affected the company's revenue.

The Bandwidth team realized that they needed to find a solution to this problem as soon as possible. They knew that if they didn't address the issue, they would lose customers and their reputation would be damaged.

Solution

The Bandwidth team decided to implement a new system that would improve call quality and reduce dropped calls and delayed messages. They worked on developing an algorithm that could detect network congestion in real-time and reroute calls and messages to less congested routes.

To test the new system, the team conducted several trials with different clients. They monitored call quality, message delivery time, and other metrics to ensure that the new system was working effectively. After several iterations, they finally implemented the new system across all of their servers.

Impact

Improved call quality by X%
Reduced dropped calls by X%
Increased customer satisfaction by X%

"Quote of how incredible of an impact this had."

Team

Team Member #1 - Software Engineer
- Oversaw the development of the algorithm
- Conducted trials and monitored metrics
Team Member #2 - Network Engineer
- Implemented the new system across all servers
- Monitored network traffic and made adjustments as needed

Bandwidth Inc. Improves Call Quality and Satisfaction