Problem

Bandwidth Inc. was a successful SaaS company that offered communication services to other businesses. However, their outdated user management portal was causing customer dissatisfaction. As a UX Designer intern, I was tasked with revitalizing the control center for user management.

After conducting extensive research and analysis, we found that the existing portal lacked intuitive navigation and had limited functionality. This resulted in a poor user experience and impacted workflow efficiency.

Solution

To address this problem, we developed a vastly improved version of the user management portal. Our team conducted multiple brainstorming sessions to identify key features that would streamline the user experience and meet our customers' needs.

We implemented an intuitive navigation system, added new functionalities such as role-based access control, and improved the overall design aesthetic. We also ensured that the new portal was scalable and could accommodate future updates and enhancements.

Impact

Potential 50% increase in workflow efficiency
Potential 40% improvement in customer satisfaction
KPI Placeholder #1 - X% reduction in support tickets related to user management

"This initiative has had an incredible impact on our business by improving workflow efficiency and customer satisfaction."

Team

John Smith - UX Designer Intern
- Conducted extensive research and analysis to identify pain points in the existing user management portal
- Developed wireframes and prototypes for the new portal
Jane Doe - Senior UX Designer
- Provided guidance and mentorship to the UX Designer intern
- Conducted user testing and provided feedback on design iterations

Revamped User Management Portal Boosts Efficiency