Problem

CGI's Contract Administration Tracking System (CATS) was outdated and inefficient, causing delays and compliance issues for Project-Based Contract Administrators (PBCAs). The system lacked automation, requiring manual data entry and processing. Additionally, the system did not meet the latest compliance standards, leading to potential legal and financial risks.

To address these issues, our team was tasked with revamping CATS to improve operational efficiency and ensure compliance with the latest regulations.

Learn more about our Legacy Systems Migration here.

Solution

We initiated the project with a comprehensive analysis of the existing CATS system to identify bottlenecks and areas for improvement. The new design incorporated automation features, such as data validation and auto-generated reports, to streamline operations.

Built on a modern tech stack that included cloud computing, the revamped system was designed to be both scalable and compliant with current regulations. We engaged PBCAs throughout the development cycle to ensure the system met their operational needs.

Impact

Boosted operational efficiency by 35%
Slashed manual data entry errors by 25%
Elevated user satisfaction levels by 40%"

"The transformation of CATS has been a game-changer for our organization, enhancing contract administration while mitigating legal and financial risks."

A Total of 15 Agile Team Members

Tracy Parks - Project Manager
- Oversaw the entire project from planning to implementation
- Managed communication with stakeholders and PBCAs
Jeffrey Neumann - Product Designer
- Built the new CATS system using modern technologies
- Incorporated automation features such as data entry validation and automatic report generation
- Designed an intuitive interface for tasks like applicant processing, eligibility determinations, and rent reviews
- Created wireframes and prototypes for features like vouchers and customer support
- Collaborated with developers to implement design elements, ensuring a seamless user experience
- Conducted usability tests to validate design choices, leading to improved program administration efficiency
- Utilized analytics tools to monitor user engagement and iterate on design for continuous improvement

Legacy Systems Migration - Modernizing CATS for Compliance & Efficiency