Problem

CGI's OnCue360 HQS app was designed to modernize Housing Quality Standard inspections for Public Housing Authorities. The previous process was paper-based and inefficient, leading to a significant waste of time and resources. Inspectors had to carry around stacks of paperwork, which made it difficult to keep track of the inspection process. Additionally, the scheduling process was manual and often resulted in delays.

The lack of a streamlined process led to frustration among inspectors and public housing authorities alike. There was a need for a solution that would make the inspection process more efficient, reduce the time spent per inspection, and improve overall satisfaction.

Learn more about OnCue360 HQS here.

Solution

We designed an app that transformed the paper-based inspection process into a streamlined mobile experience. Our team implemented a schedule optimization and real-time data capture features that allowed inspectors to complete inspections more efficiently while reducing errors.

The app also included features such as photo capture, electronic signatures, and automated report generation. These features helped reduce the time spent on each inspection by 40% and improved overall satisfaction among inspectors and public housing authorities.

Impact

40% reduction in time spent per inspection
Improved inspection efficiency by 35%.

"I'm so happy, I could kiss you."

Agile Six-Member Team

Jeff Adams - Project Manager
- Oversaw the creation and implementation of the platform
Jeffrey Neumann - Product Designer
- Conducted user research to identify needs and pain points in housing inspections.
- Created wireframes and prototypes to visualize the app's UI/UX.
- Collaborated with developers to implement the design.
- Conducted A/B tests, leading to a 20% reduction in inspection time.
- Presented design updates to stakeholders for alignment with project goals.

OnCue360 HQS Mobile App - Streamlining Housing Inspections