OnCue360 HQS – UX/UI Redesign & Workflow Optimization

Description

Led the UX/UI redesign and workflow optimization of OnCue360 HQS, a mobile and web-based inspection platform used for HUD Housing Quality Standards (HQS) inspections. The redesign focused on enhancing usability, streamlining inspection workflows, and improving mobile accessibility for field inspectors and administrators. The project involved modernizing the UI, reducing manual entry errors, and optimizing data synchronization between mobile and desktop interfaces.

Organization

CGI Federal

Type

Enterprise SaaS / Field Inspection & Compliance

Industry

Government, Housing & Urban Development, Public Sector

Key UX/UI Enhancements

Redesigned mobile inspection interface, reducing navigation time by 30%.
Optimized form inputs and data validation, reducing user errors by 40%.
Implemented a modern, responsive UI, improving accessibility for field inspectors.
Streamlined workflow automation, reducing the time to complete an inspection report by 25%.

Concept & Approach

User Research & Field Testing
- Conducted interviews with inspectors and HUD administrators to identify usability challenges.
- Addressed pain points in inspection checklists, offline functionality, and syncing delays.
Mobile & Desktop UI Optimization
- Developed a mobile-first UI design to ensure seamless use in the field.
- Improved data entry efficiency with guided form validation and real-time feedback.
Workflow Automation & Data Synchronization
- Enhanced offline data collection and automatic syncing when reconnected.
- Integrated automated reporting features, reducing post-inspection processing time.
Usability Testing & Iterative Improvements
- Conducted A/B testing to refine visual hierarchy and interactivity.
- Improved accessibility compliance (WCAG 2.1) for users with disabilities.

Tech Stack & Tools

UX/UI Design: Sketch, Adobe Creative Cloud
Front-End Development: Bootstrap, HTML/CSS, JavaScript
Development Environment: Visual Studio
Mobile Optimization: Responsive design & offline data support

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