CGI Notify Mobile – UX/UI Design & Mobile Optimization

Description

Led the UX/UI design and mobile optimization for CGI Notify Mobile, a real-time emergency notification and communication platform. The project focused on improving usability, mobile responsiveness, and message delivery efficiency, ensuring seamless communication for government agencies and enterprises. The redesign optimized push notifications, message tracking, and multi-channel communication workflows, providing an intuitive, user-friendly experience for administrators and recipients.

Organization

CGI Federal

Type

Enterprise SaaS / Emergency Communication

Industry

Government, Public Safety, Enterprise Communication

Key UX/UI Enhancements

Redesigned mobile UI, improving navigation and message management efficiency by 40%.
Optimized notification delivery workflows, reducing response time for critical alerts by 30%.
Improved accessibility compliance (WCAG 2.1) for mobile and web users.
Enhanced message tracking dashboard, providing real-time delivery and engagement analytics.

Concept & Approach

User Research & Experience Strategy
- Conducted stakeholder interviews to understand communication challenges in emergency scenarios.
- Identified pain points in message delays, delivery tracking, and mobile usability.
Mobile-First UI Design
- Developed an intuitive mobile interface for quick message creation and dispatch.
- Enhanced push notification UX, ensuring clear and immediate user response.
Workflow Optimization & Notification Efficiency
- Implemented priority-based notification tiers, allowing urgent messages to override non-critical ones.
- Improved message read receipts and status tracking for better accountability.
Usability Testing & Performance Enhancements
- Conducted A/B testing to optimize notification timing and user engagement.
- Improved real-time delivery rates by optimizing server-side message processing.

Tech Stack & Tools

UX/UI Design: Figma, Adobe Creative Cloud
Front-End Development: Bootstrap, HTML/CSS, JavaScript
Development Environment: Visual Studio
Mobile Optimization: Responsive design, push notifications, cross-platform compatibility

CGI Notify – Emergency SaaS Comms Platform for 15+ Agencies