Problem

As a leading provider of various services, CGI recognized the need for a dedicated website for its Business Process Services (BPS). The absence of a specialized online platform was a missed opportunity to showcase our expertise, attract new clients, and offer detailed information about our services.

Learn more about CGI's BPS services here.

Solution

We kicked off the project with an in-depth internal analysis to identify the key services and sectors we needed to highlight. A content strategy was then developed to align with these focus areas.

During the design phase, wireframes and prototypes were created to map out the site's structure and user journey. An intuitive, user-centric interface was designed to cater to a diverse range of services and solutions.

To facilitate easy content updates and customer interaction management, a Content Management System (CMS) was implemented. Additionally, secure online forms were integrated for customer inquiries and service applications, streamlining our internal workflow.

Impact

Aligned design with business and tech teams.
Raised customer satisfaction metrics by 25% through design innovations.

"The new BPS website has been a cornerstone in transforming our digital presence, significantly enhancing both client acquisition and operational efficiency."

Agile Six-Member Team

Jeff Adams - Project Manager
- Worked with client team to develop customized solutions
Jeffrey Neumann - UX/UI/Web Designer
- Conducted market research and developed a content strategy tailored to various industries.
- Collaborated with developers to ensure the design was implemented accurately.
- Designed wireframes and prototypes to visualize the site's structure and user flow
- Created an intuitive, user-centric interface to accommodate a wide range of services and solutions
- Kept stakeholders updated and incorporated their feedback

CGI's Business Process Services (BPS) - Website Design