Problem

Our client, a healthcare provider, was struggling to keep up with the demand for telemedicine appointments due to the COVID-19 pandemic. Their call center was overwhelmed with scheduling and rescheduling appointments, resulting in long wait times for patients and stressed-out staff.

We knew that we needed to find a way to automate the appointment scheduling process so that patients could schedule their own appointments online without having to speak with a representative.

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Solution

We developed an AI-powered chatbot that could handle appointment scheduling and rescheduling. Patients could access the chatbot through the healthcare provider's website or mobile app and interact with it as if they were speaking with a human representative.

The chatbot used natural language processing (NLP) to understand patient requests and could even ask follow-up questions if necessary. It integrated with the healthcare provider's existing scheduling system, so appointments were automatically added to the calendar without any manual intervention required.

Impact

Reduced call center volume by X%
Decreased wait times for patients by X%
Increase in patient satisfaction scores by X points

Quote of how incredible of an impact this had.

Team

John Smith - Lead Developer
- Oversaw the development of the chatbot and integration with the scheduling system
- Managed a team of developers and QA testers
Jane Doe - UX Designer
- Designed the user interface for the chatbot
- Conducted user research to ensure ease of use and accessibility for all patients

AI Chatbot Streamlines Telemedicine Scheduling