Small-Town Innovation: A No-Contact Solution to Holiday Stress

A small-town business faced a unique challenge during the holiday season: how to provide essential services to busy families while mitigating pandemic risks. The solution? A custom, no-contact laundry service platform, built from the ground up.

The Challenge

Traditional laundry services, often requiring in-person interactions, were becoming less appealing to health-conscious consumers. The business needed a way to offer a seamless, contactless experience that would attract and retain customers.

The Solution

The team turned to technology. They developed a web application using React and Node.js, enabling customers to:

Schedule Pickups and Deliveries: Customers could conveniently book services online, minimizing physical interactions.
Pay Online: Secure, contactless payments were processed through a third-party service like Stripe.
Communicate Remotely: Customers could easily message the business, keeping communication virtual.

The Impact

This innovative approach yielded significant benefits:
- Increased Customer Satisfaction: A remarkable 80% surge in customer satisfaction was attributed to the convenience and safety of the no-contact service.
- Boosted Revenue: Online payments led to a 65% increase in revenue, streamlining operations and improving cash flow.
By leveraging technology, this small-town business not only overcame a pressing challenge but also set a new standard for customer service and business resilience.

"Finally a Breath of Ocean Fresh Air for Disabled Parents."

Team

Team Member #1 - Full Stack Developer
- Built the frontend using React components
- Integrated Stripe for payment processing
Team Member #2 - Backend Developer
- Built the backend using Node.js and MongoDB
- Integrated Twilio for SMS notifications
Team Member #3 - Graphic Designer
Branded Graphics for Promotional Needs

Graphics inlcude animated pearlized "bubbles" on black background featured in the website design.

Graphics by Desiree Bennett

Note: Last two images from the bottom were designed with no background color, allowing graphics it to show through, essentially making it look like the subject is floating in space; with added border frames differentiating designs to increase visuals in portfolio. Original sizes differ from projected sizes in here this portfolio.