anna visen

Product designer creates professional portfolio, increasing website traffic by X% and inquiries from potential clients. Collaborated with UX designer, front-end developer, and content writer.

As A product designer I worked in a project where our client needed to reduce ticket created for customer service by improving FAQ design and contenct

Improved online shopping experience by reducing cart abandonment and increasing in-store revenue with a BOPIS feature. Led by a skilled team of designers and developers.

Reduced customer contacts by X%, increased user satisfaction by X%, and saved costs for a customer service company through UX/UI redesign and communication strategy.

Designed and developed a new portfolio tool for an online university, increasing adoption rates and improving organization of student work.

Improved user experience and reduced customer service contacts by X%. Led by a team of Service Designer, UX Designer, and Front-end Developer.

Reduced contacts to CS by 8-20% and improved student satisfaction with support services for an online university through service design and UX improvements.

Revamped outdated e-commerce site for Spanish eyewear retailer, increasing online & in-store sales. Collaborative UX design & responsive development.

Revamped a real estate agency's website with UX research, redesign, and new features resulting in increased traffic, decreased bounce rate, and more leads.