Virendra Rajput's cover image

Virendra Rajput

Airtel Africa

Results-driven Technical Support & Application Support Engineer with proven expertise in L1/L2 production support, incident management, and troubleshooting across Linux and Windows environments.

Noida

About Me

Results-oriented Technical Support & Application Support Engineer with 4+ years’ experience in L1/L2 support, incident management, and production troubleshooting across Linux/Windows systems. Skilled in SQL, MySQL, Oracle, log analysis, ITIL, SLA management, and tools like ServiceNow, Jira, Grafana, Prometheus, and Nagios. Proficient in server monitoring, shell scripting, and cloud basics (AWS, Azure) with exposure to Docker, Kubernetes, and CI/CD pipelines. Seeking to leverage support expertise and automation skills to grow into TechOps/SRE roles.

Download Resume

Featured Portfolio

SmartCash (NG PSB) – Payment Service Bank

SmartCash (NG PSB) – Payment Service Bank

Worked as a Technical Support Engineer on the SmartCash Bank Application, a digital banking platform used across Airtel Africa (14 countries) for fund transfers, bill payments

Airtel Payments Bank

Airtel Payments Bank

Worked on Airtel Payment Bank’s SmartCash Application,a digital banking platform supporting 14 African countries. Managed application & production support (L1/L2) across Linux

Linux/SQL Production Support (L1/L2) | Monitoring & Automation

Linux/SQL Production Support (L1/L2) | Monitoring & Automation

“I worked on a Linux/SQL Production Support project where I was responsible for L1/L2 support of business-critical applications. My work included incident management, RCA, SQL

ITIL® V4 (2025)

ITIL® V4 (2025)

Successfully certified in ITIL® V4, covering IT Service Management (ITSM) practices, service value system, and guiding principles for delivering business value through IT.

Data Analyst

Data Analyst

Completed Google’s Data Analytics certification, gaining hands-on expertise in data cleaning, analysis, and visualization using SQL, Excel, Python, and Tableau/Power BI.

Data & Analytics

Google Data Analytics for IT Operations (2025)

Google Data Analytics for IT Operations (2025)

Certified in Google Data Analytics with hands-on skills in SQL, Python, and BI tools to analyze incidents, monitor system health, and improve service reliability. Applied data

Data & Analytics

AWS Partner Accreditation

AWS Partner Accreditation

Achieved AWS Partner Accreditation covering AWS cloud fundamentals, core services, and best practices for solution design and customer support. Gained knowledge of compute

AWS Partner Accreditation (Technical)

AWS Partner Accreditation (Technical)

Achieved AWS Partner Accreditation covering AWS cloud fundamentals, core services, and best practices for solution design and customer support. Gained knowledge of compute

Cloud Counselage Pvt. Ltd. – Internship in Technical Support & IT Operations (20

Cloud Counselage Pvt. Ltd. – Internship in Technical Support & IT Operations (20

Completed a 240-hour internship focused on Technical Support and IT Operations. Gained practical exposure to incident management, ITIL processes, SLA adherence, and service