Problem

DentalXChange Project faced a growing gap in patient understanding of complex dental procedures, postoperative care, and the long-term benefits of recommended treatment. This knowledge gap led to inconsistent at-home care, higher anxiety levels, and lower treatment adherence, which in turn affected outcomes and overall patient satisfaction. We identified that traditional one-size-fits-all patient education materials failed to meet diverse literacy levels and language needs across our patient base.

To address this, we sought to develop a patient-centric education framework that could be accessed anytime, translated into multiple languages, and tailored to individual treatment plans. We recognized a need for concise, visually engaging content that could be delivered through a trusted channel and integrated into the patient journey—from scheduling to post-care follow-ups. This would require collaboration across clinical, UX, and digital teams to ensure accuracy and accessibility. watch video to align on user expectations.

Solution

We built an Education Hub that delivers bite-sized modules, interactive checklists, and visual explainers aligned to common dental procedures. The platform supports multiple languages and uses simple, jargon-free language paired with diagrams and short videos to enhance comprehension. We integrated the hub with appointment systems so patients could access relevant content at critical moments, such as before treatment planning or after procedures.

The solution also includes analytics and feedback loops to tailor content over time. We created guided journeys for different patient personas and implemented progress tracking, prompting clinicians to review education milestones during visits. The aim was to foster informed decision-making, reduce post-visit confusion, and empower patients to participate actively in their care.

Impact

X% improvement in patient understanding of treatment options
Y% reduction in post-visit confusion and follow-up questions
Z% increase in appointment adherence and timely care

Quote of how incredible of an impact this had.

Team

Team Member #1 - Lead Education Designer
- Led the design of patient-friendly content and visual explainers
- Coordinated cross-functional teams to align on pedagogy and accessibility
Team Member #2 - Data Analyst
- Built analytics dashboards to track engagement and outcomes
- Provided insights to personalize content and measure impact

Dental Education Hub Improves Adherence