Problem:

As the sole contributor to this project, I undertook the task of analyzing the operations metrics for the Biosciences division. The division was facing operational challenges in areas such as backorders, line item fill rate, complaints logistics, recordables, safety stock, and other key performance indicators (KPIs). These challenges were impacting inventory management, customer satisfaction, and operational efficiency and safety. To address these issues and provide actionable insights for improvement, I developed a comprehensive portfolio report.

Business Use Case:

The analysis of operations metrics serves as a valuable tool for optimizing operations and addressing organization's problems. The business use case for this portfolio report includes:

1. Inventory Management:

- Backorder metrics (Make-to-Stock and Make-to-Order) help identify stock shortages and plan production accordingly.

- Backorder summary by category, business unit, and manufacturing site aids in understanding the distribution and magnitude of backorders.

2. Customer Satisfaction and Service Level:

- Line item fill rate % provides insights into order fulfillment efficiency and customer satisfaction.

- Complaint count analysis helps identify areas for improvement in logistics, order processing, and technical issues.

- Trend analysis allows tracking and addressing complaint trends to improve overall service levels.

3. Operational Efficiency and Safety:

- Recordables (safety incidents) in the last seven days help monitor safety performance and identify potential risks.

- Safety stock % analysis ensures optimal inventory levels to meet customer demand while mitigating supply chain risks.

Report Features and Benefits:

1. KPI Status and Quality Excellence (QE) Goals:

- The report highlights the KPI status for each operations metric, enabling performance tracking against targets.

- Quality Excellence (QE) goals provide a benchmark for operational improvements and quality management.

2. Trend Analysis:

- 30-day and 13-week rolling trends allow identifying patterns, seasonal variations, and long-term performance trends.

- Trend analysis helps anticipate future demands, identify areas for improvement, and make informed business decisions.

3. Complaint Summary:

- The visual provides a summary of complaint counts, distinguishing between logistics, order processing, and technical complaints.

- 12-week rolling trends enable monitoring and addressing regional complaint trends for operational improvements.

4. Backorder Summary:

- Visualizations showcase backorders by category, business unit, and manufacturing site.

- The summary assists in identifying high-demand areas, prioritizing production, and optimizing inventory management.

Key Approach:

Analyzed various operations metrics for the Biosciences division.
Provided trend analysis with 30-day rolling trends and 13-week rolling trends.
Identified areas of improvement in logistics processing through complaint count analysis.
Highlighted KPI status for each operations metric enabling performance tracking against targets.

Dashboard:

Blurred few of the key details.

Conclusion:

The Operations Metrics Analysis portfolio report for the Biosciences division now offers valuable insights to optimize operations, improve customer satisfaction, enhance safety measures, and manage inventory effectively. By analyzing various metrics and providing trend analysis, the report helps identify areas for improvement, track performance against KPIs, and make informed decisions to solve real-world problems.

Impact

Improved inventory management by identifying stock shortages through backorder metrics (Make-to-Stock and Make-to-Order).
Enhanced customer satisfaction through insights into order fulfillment efficiency with line item fill rate %.
Identified areas of improvement in logistics processing through complaint count analysis.

Biosciences Division Improves Operations Metrics with Portfolio Report